John Clark Motor Group

I recently had a very disappointing experience with John Clark Jaguar Land Rover in Stirling. My vehicle had a persistent engine management light, with fault codes relating to NOx emissions. I was advised to pay £198 for a full vehicle assessment, which I did, and was told the issue would be resolved by replacing the EGR valve and a few other parts – costing me over £530. Despite specifically asking if these repairs would fix the issue for good, I was reassured that they would. However, just a day after collecting my car (and having driven less than 70 miles), the engine light reappeared. When I returned to the garage, I was told I’d now need to spend another £200 to address new issues – which I find baffling, as I had already seen these fault codes myself (using a basic OBD tool) before their initial assessment. If they were there all along, why weren’t they addressed in the first place? And if they genuinely are new, how could they possibly arise less than 24 hours after a supposed fix? To make things worse, the team was uncooperative and unsympathetic, offering no real accountability or explanation for why I had to spend £750 with no resolution. The only suggestion was to now spend even more. I’ve raised these concerns with customer support, but so far, no meaningful solution has been offered. I feel let down, misled, and frankly out of pocket for repairs that didn’t fix the problem. Would not recommend.

Safeer Ahmed

I was misled by Mark, a car salesman from JC Perth, who claimed the vehicle I purchased had a single previous owner, which was a key requirement in my search. However, once the paperwork arrived, it became clear the car has actually got three previous owners. Additionally, on the drive home, a flat tire warning appeared. I refilled the tire, but the warning reappeared just two days later, indicating unresolved issues with the car. This experience reflects an incredibly unprofessional approach from the dealership. I would not recommend John Clark.

Laur99

New driver here don't know much about cars, I got assisted by a lad called Steven. Was very well mannered. Answered all questions I had to ask (which was a lot) he explained everything in detail which was very helpful. Excellent customer service very well done

ashleigh clark

New driver here don't know much about cars, I got assisted by a lad called Steven. Was very well mannered. Answered all questions I had to ask (which was a lot) he explained everything in detail which was very helpful. Excellent customer service very well done

ashleigh clark

Purchased second hand bike and got delivered; bike damaged in transit, but sales dept got panniers repainted, I took white paint from van off mirror. First time used; pre ride checks, rear tyre 25psi instead of 42psi. Concerns over possible slow puncture or tyre not sealing on rim. Heated grips not working, left completely dead and right tepid at best. Let sales department know and they passed to service; I got call from service to book in and date for collection set; was told this was due to department being quiet. Got bike back today but all in all they had bike for nearly 3 weeks. I had to instigate updates and found staff in service department less than helpful. Not the same quality of service that John Clark BMW was known for.

Eddie Moyr