Vic Young

We would like to express our gratitude to Sean Cairns of Vic Young Motability(South Shields). For his perseverance in finding a suitable WAV vehicle to enable me to take my wife to appointments under our own steam, We would highly recommend Vic Young and especially Sean for his professional,friendly,and caring attitude and been very helpful in ensuring all paperwork needed by Motability was completed with the minimum of fuss, Demo and handover of vehicle was done at our home where every thing was clearly explained Sean was a pleasure to deal with once again many thanks to all at Vic Young(South Shields)Ltd From Kev&SueStephenson(Thornaby).

Sue Stephenson

This dealership has given me one of the worst buying experiences I have ever encountered, and that is saying a lot. I left a deposit on 29/12/2025 and paid the full balance for the car on 05/01/2026, trusting this company to act professionally especially since I am over 300 miles away and couldn’t view the vehicle in person. That trust was completely misplaced. Only after taking my money did I receive a video showing that every single alloy wheel was severely curbed, something conveniently not shown in the advert. These wheels looked awful, and any reputable dealership would have addressed that during prep. On top of that, the convertible roof was missing a clip, another basic issue that should have been sorted before advertising a £23,000 vehicle. I had already arranged to travel from London to Newcastle on 11th January, insured the car, and booked non-refundable tickets. Then, on the 8th of January, I was suddenly informed that the car had “additional faults.” No detail, no transparency, nothing but vague excuses long after they had taken my money. When I called to get clarity, things went from bad to disgraceful. I was put through to someone claiming to be a sales manager, Darren Hannah, who spoke to me with one of the worst attitudes I have ever experienced in customer service. Rude, abrupt, dismissive, and shockingly unprofessional. I genuinely could not believe this was a manager representing a business. Instead of explaining anything, he repeatedly threatened to cancel the sale, despite me never mentioning cancellation. I was simply asking when my fully paid for car would be ready. His tone was vile, and his behaviour was completely unacceptable especially toward someone who had just spent £23,000 with their dealership. Then came the final insult: I was told it would take four weeks to fix a supposed “speaker fault.” At that point, it felt blatantly like they were trying to push me out of the deal rather than take responsibility for issues they should have disclosed from the start. This dealership has shown me no honesty, no respect, and absolutely no professionalism. The entire process has been a stressful, frustrating mess, and the way I was treated was appalling. I would strongly advise anyone considering buying a car from here to stay far away. They have wasted my time, my money, and my trust.

Kamran Hoque